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Take control of your inbound communications Atmosphere® Cloud Routing combines Enhanced Toll-Free with business-friendly features to create the next generation of communications management. Execute on your goals of disaster recovery, call center optimization, and follow-the-sun service while gaining access to call recording, call monitoring, activity reporting, and CRM integration Atmosphere® Cloud Routing Take control of your inbound communications Atmosphere® Cloud Routing combines Enhanced Toll-Free with business-friendly features to create the next generation of communications management.
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Execute on your goals of disaster recovery, call center optimization, and follow-the-sun service while gaining access to call recording, call monitoring, activity reporting, and CRM integration – all through a single tool.
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Improve customer experience and reduce costs with automated call and messaging flowsYour customers deserve the best. With Atmosphere® IVR, you can create a multi-channel, self-service experience that makes it easier to find answers to simple questions while freeing up your agents to assist with more complex issues. Atmosphere® Multi-Channel IVR Improve customer experience and reduce costs with automated call and messaging flows Your customers deserve the best. With Atmosphere® IVR, you can create a multi-channel, self-service experience that makes it easier to find answers to simple questions
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while freeing up your agents to assist with more complex issues. But Atmosphere® IVR is so much more than just a basic answering service – it’s so versatile you can use it to automate almost any business process and enable complete account management. Features so powerful, they speak for themselves Voice Recognition Customers can speak to the IVR application naturally, in any language, making it easy and pain-free for them to get answers. Inbound Agent Delivery Send calls and messages from the IVR to your ACD to connect callers with agents.
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Turn numbers and stats into improved business processes and customer interactions View real-time metrics to quickly adapt to changes in today’s business needs and generate detailed historical reports to make more informed decisions for tomorrow. Leverage real-time call detail reports, location performance, call flows, and other reports to improve processes, reduce costs. Atmosphere® Analytics Turn numbers and stats into improved business processes and customer interactions View real-time metrics to quickly adapt to changes in today’s business needs and generate detailed historical reports to m
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ake more informed decisions for tomorrow. Leverage real-time call detail reports, location performance, call flows, and other reports to improve processes, reduce costs, and create a better customer experience.
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Simple, easy to manage, cloud-based phone service Phone service that saves you money, is easy to manage, and grows with your business? Now that’s a win-win-win.  Reduce communication costs and get more reliable service Save an average of 40% when you switch from legacy telecom to our cloud-based phone service.  With all-inclusive monthly calling plans. Communications Solutions for Small & Mid-Sized Businesses Simple, easy to manage, cloud-based phone service Phone service that saves you money, is easy to manage, and grows with your business? Now that’s a win-win-win. Reduce communication costs
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and get more reliable service Save an average of 40% when you switch from legacy telecom to our cloud-based phone service. With all-inclusive monthly calling plans starting at just $7.95 per user, delivered on our triple-redundant network, you get high-quality, reliable service at a price that won’t break the bank.
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Healthcare BPO Delivers Higher-Quality Patient Care Services Medical facilities and health-industry organizations are facing immense challenges in providing quality patient experiences without overburdening administrative staff. Working with a reliable healthcare BPO partner is becoming a common practice at medical facilities across the nation. A full two-thirds of U.S. hospitals utilize medical call center services to eliminate many critical patient care issues, including customer engagement rates, first-call resolutions and compliance with HIPAA regulations. Missing just one call per day mat
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ters in a highly competitive marketplace. Partnering with Ansafone Healthcare Call Centers allows you to offer smart patient management solutions. Contact us today to start your next outsourcing project!
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Boost Client Retention by Delivering Excellent Customer Care
Access to technology has transformed the way customers buy the things that they need. When the product features are similar and the prices are competitive, the best way to differentiate your brand from the competition is to excel at delivering a world-class customer experience. Each experience impacts the consumer’s perception of your brand. You build credibility every time a potential customer’s question is quickly answered, a new member receives help placing an order or a repeat customer has a hassle-free return. Achieving custome
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r satisfaction in every interaction is vital to effectively improve your customer retention rates. Cultivating loyal customers who believe in your company and your products is key to building a successful business. Contact Ansafone to start your new customer satisfaction and retention outsourcing project now!
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Multi-Channel Communication is a must with today's advanced technology. Contact Us Today Regarding our Multi-Channel Contact Center Services! Multi-Channel Contact Center Services: Advancing Customer Service As technology advances, the pipelines for customer communication are multiplying. Offering convenient multi channel communication touchpoints shapes and enhances the overall customer experience and proves just how much you value their time and their business.