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Zendesk Talk is call center software embedded in Zendesk Support, allowing customer service teams to provide more personal, productive phone support within a multichannel context. Start your free trial today. Call center software (or contact center software) is designed to help customer reach businesses for customer service. Designed mostly for phone support, call center software increasingly allows for customers to communicate with call center customer service across multiple channels, including email, live chat, social media and even text message.