Intelligent Routing CX Manager ensures every call is automatically routed to the best team member for each interaction. Streamline Incoming Call Flow Route calls intelligently according to your unique business needs. Leverage data from your IVR, CRM and other sources to deliver great customer experiences. Design Call Flows Without Coding Empower your frontline administrators with CX Manager’s self-service visual flow designer that enables you to implement routing flows simply and without the need for coding. This gives even the most non-technical users the ability to design, build and deliver the most intricate customer journeys.