Automate Contact Center Optimization Lower costs while delivering an exceptional customer experience with advanced WFM tools. Rich forecasting and automated scheduling functionality make it easy to gauge contact center resource needs. Workforce Management Improve operational efficiency with comprehensive workforce management (WFM) solutions pre-integrated with Talkdesk. Plan Strategically for the Future Stay ahead of demand and achieve peak efficiency with accurate contact center forecasting. Improve your short-term and long-term contact center planning by running calculations to predict call volume, agent requirements and more. Optimize your workforce plan with easy-to-use visual wizards that factor in a full range of historical data and can be customized to meet your needs.